Question 1

What can I expect in the first session?

Accepted Answer

The first session is a chance for us to get to know each other. I’ll ask about what’s bringing you in, and we’ll explore your goals, challenges, and what support might look like. You don’t need to have everything figured out — showing up is enough.

Question 2

How long are sessions, and how often do we meet?

Accepted Answer

Sessions are 60 minutes. It ia suggested to start with weekly or biweekly sessions, but we can adjust the frequency based on your needs, schedule, and budget.

Question 3

Do you offer online therapy and in-person therapy?

Accepted Answer

Yes — I offer secure, confidential therapy sessions online to anyone living in Ontario. All you need is a quiet space and a good internet connection.

I also offer in-person therapy in Hamilton and Burlington

Question 4

Is therapy covered by insurance?

Accepted Answer

If you have extended health benefits, you may be covered for therapy with a Registered Social Worker (RSW). I’ll provide a receipt after each session that you can submit to your provider.

Question 5

What if I’m not sure this is the right fit?

Accepted Answer

That’s completely okay. The relationship between therapist and client matters. If we meet and it doesn’t feel like the right match, I’ll do my best to refer you to someone else who may be a better fit.

Question 6

How do I get started?

Accepted Answer

You can book a free 15-minute consultation. We’ll talk briefly about what you’re looking for and how I can help. There’s no pressure — just a chance to connect.

Question 7

Can you help if my loved one won’t get help?

Accepted Answer

Yes. I often work with family members or partners of people who are struggling but not yet ready to engage in therapy themselves. You deserve support too, and there’s still a lot we can do.

Question 8

I’ve been told I’m “too much” or “too emotional.” Can therapy help with that?

Accepted Answer

Absolutely. Therapy can help you understand, honor, and work with your emotions — not shut them down. There’s nothing wrong with feeling deeply.

Question 9

What kind of therapy do you use?

Accepted Answer

I draw from several approaches, including emotion-focused therapy, narrative therapy, trauma-informed care, and psychodynamic approaches. More than anything, I offer a space that’s honest, collaborative, and unafraid to go deep.

Question 10

Will you tell me to stop drinking (or using substances)?

Accepted Answer

No. My role isn’t to force change or judge your choices — it’s to understand your relationship with substances in the context of your life, your pain, and your goals.
Whether you want to stop completely, cut back, or just explore what’s going on underneath your use, we can work with that. I take a harm-reduction, non-coercive approach — you are in control of your healing process.

Question 11

Do you offer a sliding scale?

Accepted Answer

Yes — I offer a limited number of sliding scale spots for clients who are experiencing financial hardship. I believe therapy should be as accessible as possible, and we can talk openly about what feels manageable for you.
If I’m unable to accommodate you at a reduced rate, I’m happy to refer you to low-cost or community-based options

SHANNON DINDYAL MSW, RSW

Frequently asked questions